Refund Policy

🧾 Refund Policy – Grace Mart

At Grace Mart, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to make it right.

🔁 Returns

We accept returns within 7 days of receiving your order.

To qualify for a return:

• The product must be unused, unworn, and in its original packaging.
• All original tags, labels, and accessories must be intact.
• Certain items such as perfumes, hygiene-related products, or custom pieces are non-returnable due to safety and hygiene concerns.

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable, unless the return is due to our error (damaged or wrong item).

🚫 Non-Returnable Items

• Opened or used perfumes
• Worn clothing or t-shirts
• Personal care or hygiene items
• Customized products
• Sale or clearance items

🛠️ Wrong or Damaged Product?

If you received an item that is damaged, defect